Meet the Team

We are dedicated to changing your life for the better

Meet the Team

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Tom Lutener

Hearing Aid Audiologist BSc (Hons) OST RHAD MSHAA

Tom started his working life as an Osteopath. Following numerous commercial roles in the medical industry, he found himself working for one of the hearing aid manufacturers as an Account Manager, looking after Audiologists both in the private, NHS, and national chain sectors. Tom quickly realised that he missed the one-to-one interaction with patients and found the hearing field fascinating. He, therefore, retrained as an audiologist. With his commercial knowledge and armed with degrees in Physiology (function of the body), Osteopathy, and Hearing Aid Audiology he brings a wealth of knowledge in the hearing industry to Spain. He is a Registered Hearing Aid Dispenser (RHAD) and Member of the British Society of Hearing Aid Audiologists (MSHAA).

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Floor Niessen

Practice Manager

Floor, originally from The Netherlands, moved to the UK in 2005 where she trained as Physiotherapist. After having enjoyed clinical work in Occupational Health for a number of years, Floor moved into Project and Supply Chain Manager roles within the pharmaceutical industry where getting lifesaving medicines to patients was her ultimate goal. Over the years she has worked with customers from across the world from all walks off life. Floor loves caring for patients and, since her move to Spain, has found a real passion for bringing better hearing to the world.

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Debbie Brooks

Receptionist and Clinic Assistant

Debbie is a former Harley Street Dental Nurse with a wealth of Project Management experience in the housing sector as well as working on huge projects such as O2 and other public sector clients. Among her many talents, Debbie has fantastic customer-facing skills to make everyone feel comfortable and has even worked with children (Leepalong) teaching them phonics and numbers. Debbie is dedicated to making our clients feel at home and ensuring their needs are met.

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COVID-19 precautions

In these times we are naturally taking all precautions to keep you safe. That’s why we clean our waiting area, reception area, and clinic spaces down after each appointment. Before entering our clinic we will take your temperature to ensure you don’t have a fever which is one of the symptoms of Covid-19. Likewise, to best help prevent the spread of this disease, we urge you to please contact our clinic prior to any appointments if you believe you are exhibiting symptoms. Common symptoms of this virus may include fever, cough, and shortness of breath.

If you have to travel across provincial borders during the restrictions

Through this time we have seen restrictions in relation to people being allowed to travel across their municipalities/provinces. Due to the clinical nature of our business, you are permitted to travel to us, even whilst restrictions are in place. If you need to travel across borders, please contact us in advance and we can send you an official appointment confirmation via text / WhatsApp / Email which you can show the authorities if you are stopped.