30-day money back
We are confident you'll love your new hearing aids - but if you're not happy and wish to return them, you are entitled to a full refund as long as you request it within 30 days of fitting.
Your Warranty
Peace of mind, built into every pair
When you buy hearing aids from us, your purchase comes with a 3-year warranty and a 30-day money-back guarantee. Here is what that means in plain English.
3-year warranty
All newly-bought hearing aids come with a 3-year warranty. If something goes wrong with the electronics, we send the aid to the manufacturer for repair free of charge - and we cover all adjustment appointments for the first 3 years too.
What is not covered
The warranty does not include repairs caused by negligence - for example: cracked or broken shells from drops or stepping on the aid, pet damage, or wires broken by pulling the aid out incorrectly. Casing replacements always fall outside warranty.
Examples of what is not covered
- Dropping or accidentally stepping on your hearing aid causing the shell to crack or break (all casing replacements fall outside warranty)
- The dog has chewed the hearing aid and multiple parts are broken
- Breakage of the wire due to incorrectly pulling the hearing aid out of the ear
We will always discuss any repair charges with you upfront and we will always do our best to repair your hearing aid in-house where we can. We do recommend that you add your hearing aids to your private home insurance.
Frequently asked questions
How long is the warranty on Protea Wellness Audiology hearing aids?
All newly-bought hearing aids come with a 3-year warranty. If something goes wrong with the electronics during this period, we send the hearing aid to the manufacturer for repair free of charge. Adjustment appointments are also included for the first 3 years.
Do you offer a money-back guarantee on hearing aids?
Yes - we offer a 30-day money-back guarantee. If you are not happy with your new hearing aids, you are entitled to a full refund as long as you request it within 30 days of when your hearing aids were fitted.
What is not covered by the hearing aid warranty?
Damage caused by negligence is not covered. Examples include cracked or broken shells from dropping or stepping on a hearing aid (casing replacements always fall outside warranty), pet damage such as a chewed device, and wires broken by pulling the hearing aid out of the ear incorrectly.
Should I insure my hearing aids?
We recommend adding your hearing aids to your private home insurance. The warranty covers manufacturer faults and adjustments, but accidental damage and loss are not included.
How do I get my hearing aids serviced or repaired?
Phone us on +34 698 418 642 or email [email protected]. We always discuss any out-of-warranty repair charges with you upfront and we try to repair in-house wherever possible.
Got a question about your warranty?
Phone us, drop us an email, or pop in for a chat - we are happy to walk you through anything in plain English.
Tom & Team