Service and Repair

When you buy hearing aids from us, you receive a 3-year warranty on your hearing aids ( see full details and exclusions here ). In this time you may need to use our Service & Repairs Clinic. But also after your warranty is up, you never have to go it alone if something goes wrong with your hearing aids.

Whether something is broken, everything is sounding a little faint or you would simply like your hearing aids cleaned to a professional standard, get in touch and we will support you in deciding what service you need from us next.

See Service & Repairs pricing

How does it work?

Earwax blocking the aids can be pesky but is often easy to sort out. Before you get in touch we recommend that you change the wax filter and, if applicable, the batteries and domes of your hearing aids to see if it solves the issue.

If you’ve done this and you’ve had no success please get in touch with us . Our Clinic Assistants will talk about the issues you’re experiencing and through a process of elimination, we will get to the bottom of the issue!

That’s why, before we make an appointment for you with the audiologist to "turn up the volume", we will first always rule out that the hearing aids aren’t in need of a clean, broken or that earwax in your ears is causing the issues you’re experiencing.

Attending the Repairs Clinic

What to expect...

The Clinic Assistant will follow these steps:

Step 1

Your ears are clear through otoscopy (looking in the ear); if your ears are full of wax, your hearing aids may feel like they’re not working but the problem is that sound cannot travel to your eardrum. If this is the case we will discuss next steps with you to resolve the issue.

Step 2

The microphones and receiver (wire that connects the dome to the hearing aid) are free of wax/debris. Unsurprisingly, wax and debris can settle anywhere on and in your hearing aid. If the microphones or areas under the wax guards are blocked you might find that everything sounds faint. Our special hearing aid hoover can get to these tiny places with ease, allowing the sound to amplify out of your hearing aid much better again.

Step 3

The receiver is intact and not (partially) broken. If it is broken we can often fit a replacement during the appointment. If not in stock, we will order the part and make a further appointment to replace the part on your hearing aid as soon as possible. If you are outside warranty, any parts that need to be replaced will be chargeable and we will discuss the costs with you upfront.

Relevant advice

In the majority of cases, the above steps identify the problem and allow us to provide the relevant advice or repair to have you and your hearing aids back up and running in no time. But if we couldn’t fix the issue....

Electronic issues

Unfortunately, some hearing aids may develop electronic issues over time causing the hearing aid to stop working. The electronics inside the housing of your hearing aids cannot be repaired in our clinic. If after the aforementioned steps the hearing aids aren’t working they may have to be sent for repair. Associated costs for this will be discussed with you when you attend the clinic if you are outside of warranty.

Audiologist

If the hearing aids are working as expected following the Clinic Assistant’s review (there was no problem with the aids or your ears) then we will book you in with the Audiologist to determine the cause of your reported issues and the next steps will be agreed upon there and then.

Pricing for Services and Repairs

(outside the 3-year warranty)

Repairs Clinic with Clinic Assistant

€20

15 mins, appointment includes:

Professional cleaning of the hearing aid and in-house repair as required

Please note that replacement parts such as receivers and battery doors will be charged additionally

Hearing Aid Adjustment Clinic with Audiologist

€40

30 mins, appointment includes:

Otoscopy (looking in the ear)
Testing of the Hearing Aids
Professional cleaning of the hearing aid and in-house repair as required
Adjustment of the hearing aid settings

Please note that replacement parts such as receivers and battery doors will be charged additionally

Manufacturer Repair

(if we are unable to repair the hearing aid in-house)

€200

When we are unable to replace or repair your hearing aid in the clinic, the hearing aid will need to be sent for repair back to the manufacturer. The process of repairs can take anything between 2-4 weeks. Once back from repair, you will be contacted for a hearing aid refitting appointment

Please note that a cracked/broken hearing aid shell may cause additional charges. We will always discuss any repair charges with you upfront

Re-shell

(custom hearing aids only)

€220

If you have a custom made shell for your hearing aid and the shell is broken or doesn't fit well in your ear anymore, we will need to request for the aid to be re-shelled by the manufacturer. This process can take between 2-4 weeks.

We will always discuss any repair charges with you upfront